Customer Care

Dedicated to serving your needs

LifeCare Solutions Customer Care Department is a team of dedicated and trained individuals accessible to our patients and new customers. A Customer Care Representative is available to you Monday – Friday from 8:00 AM to 6:00 PM PST. Messages can be left 24 hours a day on the toll-free Customer Care line @ 1(866) 260-2192, or via e-mail at customercare@lifecaresoln.com, and a representative will respond no later than the next business day. Customer Care gives you the ease and convenience of ordering your equipment, medications and supplies, or getting the answer to a question via e-mail or by phone. We are standing by to hear from you.

If your doctor has prescribed Respiratory Medications, the Customer Care Team will provide monthly support phone calls to confirm refills, monitor compliance, answer any questions, and verify dosage before your next refill. We will insure that your questions are answered, and that you always have the respiratory medication and/or supplies you need.

As a respiratory patient using a CPAP or BiPAP, you can access Customer Care when you require a new machine, mask or supplies. We will call you proactively to insure your machine is in good working order, and you have the supplies to assure a sound nights rest. We will work with your doctor and insurance company to obtain authorization, or medical necessity as needed to eliminate or minimize your out of pocket expenses.

For our customers with an active lifestyle, we also specialize in assisting you in purchasing smaller, lighter, portable equipment such as:

The silent, AA battery operated Micropump Nebulizer-never miss a treatment while on the go!!

The GoodKnight 420 lightweight, (1.5lb) whisper quiet, CPAP, also available with DC adaptor.

Designed to perform as both a stationary and a portable device, the Inogen One system is engineered to meet the changing demands of the oxygen industry, and presents an opportunity for spontaneity and more active life both at home and on the road.

If you find you are unable to walk far without sitting down, take a look at our lightweight rollator with seat and basket.

We have all this and so much more. If you would like more information, or to purchase any of these, or other products, call us or send us an email to customercare@lifecaresoln.com.

Please feel free to call or e-mail us with your questions or travel dilemma and we will do everything we can to insure your travel for business or pleasure is carefree.

As always, your complete satisfaction is very important to LifeCare Solutions. The Customer Care Program will insure that you always have access to a professional who can answer your questions and take care of your respiratory medication, CPAP, BiPAP, nebulizer, and supplies, as well as other medical equipment or supply needs.

It is important to note that your Customer Care Representative is available for routine questions and to order equipment, medication, or supplies, but not for medical emergencies. Please dial 911 for any medical emergency. Your local LifeCare Solutions clinical center has pharmacy and respiratory staff available to support your clinical needs as well.

We welcome you to our Customer Care family, and we thank you for the opportunity to be of service.